Blog

Are You Happy?

22nd March 2017

Perhaps you have seen Wave One Sports’ most recent ads in Lacrosse Magazine.  Our current advertising campaign; “ARE YOU HAPPY?” is designed to get you thinking about whether your current custom team sports apparel supplier is fulfilling your needs and meeting your expectations regarding your team gear.  Wave One Sports has been making our customers happy since 1988.  Wave One is the leader in custom team sports apparel.  Our high-quality products, exceptional service and fair pricing has resulted in thousands of happy customers, happy customers who come back season after season because we make them happy. 

Wave One’s successful formula is offering the highest quality products through exceptional service at competitive prices.  It’s a simple formula, but evidently not very easy to execute consistently.  We work very hard each day to ensure that every one of our customers has a superior experience. 

The first element of our successful formula is high quality products.  Wave One sells and decorates the finest quality products from Nike, Under Armour, Adidas, Holloway, Alleson Athletic, Champion and New Balance to name a few.  Our customers seek and appreciate the value in these brands, and understand that the quality of the decoration is of equal importance as well.  This combination of superior quality apparel and state of the art decoration results in the finest quality custom team sports gear available.

   

The second element of the successful Wave One formula is exceptional service. At Wave One service encompasses every aspect of the team sports apparel buying process.  From our customer’s very first contact to the moment they open the package containing their new gear and beyond, we strive to be accessible, knowledgeable, responsive, courteous, understanding, and helpful.  All phone calls during business hours are answered by one of our experienced sales professionals.  We know our customers are too busy to fool around with menus and voice mail, when they call, we answer.  Our customers get service when they want it and need it on their schedule, and are never left wondering if they will get a response.   Email is another tool Wave One uses extensively to serve our customers.  Quotes, pictures, mockups and all variety of product information can be produced and communicated via email in a moment’s notice, supplying much need answers quickly. We understand that busy schedules sometimes don’t allow for calls or contacts during “normal” business hours.   Our comprehensive and mobile friendly website is available 24/7 for product information and email links to request additional information and ask questions.  More and more of our customer contact is exclusively via email and the internet, but many customers also take advantage of our telephone accessibility during the work week.  At Wave One we understand that a happy customer will come back over and over and in addition may refer additional business because of their positive experience.  Wave One makes customers happy.  Wave One will make you happy too.

 

The third element of the successful Wave One formula is competitive pricing.  Our strong relationships with our suppliers, built over 28 years of making our customers happy,  have put us in the position to offer our high-quality products and services and exceptionally fair and competitive prices.  We have learned from our customers that lowest price does not equate to best value.  Our customers know that they get the best value for their dollar at Wave One Sports, and they return season after season for the experience.   We believe that doing what we say we will do, every time, creates value.  We also know that we are not the only game in town, and that we must earn our customer’s trust and loyalty on every order.  And we do.

 If you are a Wave One customer, we thank you.   If you have not yet had the pleasure of working with Wave One Sports, we ask – “Are you Happy?”  Well, are you?  Let Wave One make you happy.

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